Payment Policy

Last updated: November 6, 2025

At Neanqo, we prioritize security, transparency, and convenience in every shopping experience.

Accepted Payment Methods

We currently accept PayPal as our primary method of payment.

All transactions are securely processed through PayPal during checkout, ensuring your payment information remains protected and your experience smooth and worry-free.

Please ensure that your PayPal account is active, verified, and sufficiently funded before completing a purchase.

Currency for Transactions

All prices displayed on our website and all payments at checkout are processed exclusively in Malaysian Ringgit (MYR).

If your PayPal account or payment method operates in another currency, your financial institution may automatically convert the amount to MYR based on its prevailing exchange rate.

Any conversion or processing fees are determined by your bank or card issuer and are beyond our control.

Secure Payment

We take payment security seriously.

All transactions on our website are protected by SSL (Secure Socket Layer) encryption technology, ensuring that your payment information is transmitted securely and remains confidential at all times.

Neanqo does not store, process, or have direct access to your complete payment credentials. Our systems are regularly monitored and maintained to comply with global payment security standards.

Shipping Policy Overview

We offer free standard shipping on all orders within Malaysia.

Orders are typically processed within 1–3 business days, and customers can expect delivery within 4–9 business days, depending on location and courier availability.

For full details, please refer to our Shipping Policy.

Return & Refund Policy Overview

We accept returns and exchanges within 30 days of delivery, provided that items remain unused, unwashed, and in their original packaging.

Return shipping is free, and no restocking fees apply.

Refunds are issued to your original payment method in MYR within 10 business days after inspection and approval.

For detailed terms, please refer to our Return & Refund Policy.

Privacy Policy Overview

Your privacy is of the utmost importance to us.

Neanqo collects and stores only the personal information necessary to process your orders and provide customer support.

Your personal and payment data are handled confidentially and are never sold or shared with third parties for marketing purposes.

For comprehensive details, please refer to our Privacy Policy.

Google Merchant Center Compliance

Neanqo complies with all applicable Google Merchant Center and e-commerce transparency policies, including those governing secure payment processing, clear refund practices, and accurate product representation.

Our checkout and billing systems are designed to meet international standards of fairness, trust, and security for every customer.

Need Help?

If you have any questions about billing, payments, or other related matters, our customer service team is here to help. Please reach out to us using the information below:

Store Name: Neanqo

Email: info@neanqo.shop

Address: B-23-10, Central Residence @ Suria Sungai Besi, No. 366, Jalan Sungai Besi, 57100 Kuala Lumpur, Malaysia

Operating Hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT+8)

Contact us: https://www.neanqo.shop/pages/contact

We aim to respond to all queries within 48 business hours.